• Refund and Returns Policy

    Effective Date: January 6, 2025

    At PinktoPin, we aim to provide high-quality products and an exceptional shopping experience. However, if you are not satisfied with your purchase, this Refund and Returns Policy outlines your rights and our procedures for returns, exchanges, and refunds.

    1. Eligibility for Returns

    To be eligible for a return:

    • Items must be unused, unwashed, and in their original condition.

    • Items must be returned in their original packaging, including all tags and labels.

    • Proof of purchase (receipt or order confirmation) must be provided.

    • Returns must be initiated within 30 days of purchase.

    2. Non-Returnable Items

    Certain items are not eligible for returns:

    • Personalized or customized products.

    • Sale or clearance items.

    • Items marked “Final Sale.”

    • Gift cards.

    3. Return Process

    To initiate a return:

    1. Contact our customer service team at [email protected] or call us at (419) 358-3195.

    2. Provide your order details and reason for the return.

    3. You will receive a Return Authorization Number (RAN) and instructions for shipping the item back to us.

    4. Ship the item to the following address: Returns Department, 280 W College Ave #933, Bluffton, Ohio.

    4. Refunds

    Once we receive your returned item:

    • We will inspect the item to ensure it meets our return criteria.

    • If approved, a refund will be processed to your original payment method within 7-10 business days.

    Please note:

    • Shipping costs are non-refundable.

    • For exchanges, additional shipping fees may apply.

    5. Exchanges

    If you wish to exchange an item:

    • Contact our customer service team to confirm item availability.

    • Follow the return process outlined above.

    • Once the original item is received, the new item will be shipped to you.

    6. Damaged or Defective Items

    If you receive a damaged or defective product:

    1. Notify us within 48 hours of receiving the item by emailing [email protected].

    2. Provide photos of the damage and your order details.

    3. We will arrange for a replacement or refund at no additional cost to you.

    7. Late or Missing Refunds

    If you haven’t received your refund after 10 business days:

    1. Check with your bank or payment provider.

    2. Contact our customer service team for further assistance.

    8. Contact Us

    For questions about this Refund and Returns Policy, contact us: